I'm new to downloading software, will this be very complicated?
We have made it easy for you. We give you the simple steps to get you going fast. If you ever get stuck, or need help, just send us an email with your question, and a friendly support person will show you what you need to do next.
What kind of software do you have?
All of the most popular applications - over 80 million files are on the network! You will be able to find virtually any kind of software you can think of. We have not yet seen a type of software that doesn't exist on the network.
I thought the software was free. Why am I being asked to pay?
The software is free. You are paying for unlimited technical support and so we can run the website. If you are not satisfied, you can cancel your membership and keep the software free.
Do you have anything for Mac?
Yes we do! We offer the leading software download system for the Mac.
I use AOL, will this service work for me?
Yes, our programs will work will all version of AOL. All downloads are AOL Friendly!
If I have a question, is there a real person that can help me?
Yes! We have a friendly technical staff that is willing and able to help answer any software or downloading question you might have. All support staff hired have to enjoy helping our customers find and download free software.
Do I need a high speed connection, DSL or cable connection?
No you do not, a standard modem is just fine, the faster your connection the faster your downloads will be. Most of our customers use a standard telephone modem.
How long does it normally take to download an application?
On a standard 56.6 Kbps dial-up modem, a 20MB application would take about an hour to an hour and a half. Download time is directly proportional to the length and the file size and the speed of your Internet connection. A high-speed Internet connection, cable or DSL, will download much faster.
How long will I have to wait to gain access to your website?
We provide instant access! After you join, your email-address will be instantly added to our database. You will then get an email which shows you how to access the members area. If you have questions please contact us at: contact us.
Is my registration secure and confidential?
Safeguarding your personal information is very important to us. We never share your personal information with other organizations ¨C we take the confidentiality of your information very seriously.
Tell me more about your 100% Satisfaction Guarantee
If you ever become unhappy with your membership, you can cancel anytime with no further obligation. There's nothing to return, and cancelling is simple.